We want you to be happy with your order. Champion Sport Co offers a 30-day money back guarantee on any products purchased from us, the product needs to be in new condition. We want you to be satisfied. So that means no restocking fees and no hassles. If you aren't satisfied with your purchase, just call us Monday-Friday 9am-5pm PST at 602-888-3920 and we'll help you troubleshoot any problems and if necessary, arrange for your return . Once we receive your return, we'll replace the item or refund you for the price of the product. Please note that the customer is responsible for any shipping fees associated with returning products. 60 day guarantee is effective from the date of purchase. Champion Sport, at its sole discretion, may void this guarantee if there is evidence of abuse or mishandling.
We warranty our ST-Series (Including the sneaky pete cue) and our Junior Series (Excluding the BW-1C) for 30 days. All other cues we sell come with a 1 year limited warranty. This limited warranty covers warping and manufacturing defects. You can extend this warranty for up to 3 years on all cues except the ST-Series and Junior Series. To start a warranty claim simply email photos or videos of the defect to the cue to email@example.com with your current contact information. If you do not hear back from us within 1 business day feel free to give us a followup call at (602) 888-3920 and we would be happy to assist you. Please note that our cues are not designed for Carom Billiards and using the cues for Carom will void the warranty.
If you have any other questions regarding our return or warranty policies please email us at firstname.lastname@example.org